Careers

U.S. Technical Support and Application Engineer

Full-time position

Introduction

In this role, you are the first customer contact for technical and application support questions. You help the customer with their issues, backed by the service and R&D team at LUMICKS. Furthermore, you take ownership to drive long-term global customer satisfaction by interacting directly with customers and driving the execution of service and support to the highest possible standards. This requires technical skills and a thorough understanding of the instruments as well as a knowledge of basic biology. Your knowledge will grow in the function over time and you will train new team members in the future.

You will be part of a fast paced environment and need to be able to adapt to changes swiftly.

Location: Waltham, MA

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What are my tasks & responsibilities?

  • Bachelor or Master degree in Engineering, Mathematics, Applied Science or related study;
  • Customer service oriented with excellent communication/soft skills;
  • Inquisitive, bright & creative problem solver;
  • Ability to spot and report on process issues and trends;
  • Excellent documentation skills and attention to detail;
  • Exceptional time management and be able to independently set priorities;
  • Ability to thrive in a team-oriented and collaborative environment in an emerging and rapidly changing environment.

What about my skills & competencies?

  • PhD, in Physics, Biophysics, Biochemistry, Molecular Biology or related sciences.
  • Ability to understand our customers’ needs and how LUMICKS’ instruments can have positive impact.
  • Excellent communication and interpersonal skills, and professional demeanor.
  • Motivated, self driven, goal oriented, energetic work ethic and an outstanding team-player.
  • Strong organizational skills, and ability to multitask.
  • Ability and interest to travel extensively.
  • Travel requirement 50%.

About LUMICKS

LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research – a rapidly evolving niche in the fundamental biology research field. Our high-performance instruments allow for the investigation into the fundamental cause of disease and potential for drug optimization. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time, and perform high-throughput screening of molecular and cell-cell interactions using sound waves.

We offer the chance to be part of an important mission: To improve human health by unlocking dynamic single-molecule and cell avidity analysis. With an ever-increasing adoption of our technologies by leading institutes and biotech’s from all over the world, including UC Berkeley, Max-Planck, Rockefeller University and Takeda Pharmaceuticals, LUMICKS is now expanding its team.

Why Join?

Autonomy, ownership & responsibility

Be the leader of your own projects, and own them like no other. Whether you’re developing software or business, you are responsible for your work and the direction it goes.

Growth opportunities

With new positions opening up weekly and the company still growing exponentially, there are lots of opportunities to broaden your skill set.

Flat organization & open culture

At LUMICKS engagement is key. We try to align everyone on our dreams and strategies to unlock single-molecule and single-cell research.

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