In this role, you are the first customer contact for technical and application support questions. You help the customer with their issues, backed by the service and R&D team at LUMICKS. Furthermore, you take ownership to drive long-term global customer satisfaction by interacting directly with customers and driving the execution of service and support to the highest possible standards. This requires technical skills and a thorough understanding of the instruments as well as a knowledge of basic biology. Your knowledge will grow in the function over time and you will train new team members in the future.
You will be part of a fast paced environment and need to be able to adapt to changes swiftly.
Location: Waltham, MA