As our Junior IT Support Engineer at Amsterdam HQ you will be part of the IT solutions team that will provide first-line day-to-day support. You will be the first point of contact for end-users for provisioning and resolving a wide range of desktop and application related issues. As a cloud first company, with openness, and freedom as part of our core IT values you will support a SaaS landscape; ensuring that systems are operational and in alignment with our IT strategy and operational agreements.
First point of contact for first-line day-to day, desk-side and remote IT support for end users.
Logs all calls into ServiceDesk, proactively, track & manage to resolution or escalate within team.
Respond to requests in a timely manner, providing a consistent professional high level of customer service for our colleagues.
Troubleshooting operating systems, Office, business applications and network issues, support all audio-visual troubleshooting, including conferencing room and other related equipment.
Provide warranty evaluation and repairs on company owned equipment and return to vendors
Provide workspace management, onboarding/offboarding, basic training, software installations, configuration, user account management and role provisioning.
Provides laptop/mobile device support, set up configuration and end user training.
Asset management, provisioning and configuring equipment such as hardware, laptops, printers, mobile devices, audio visual equipment, peripherals, and business applications.
Share and radiate knowledge to support the user community and update the intranet & knowledgebase
Work collaboratively, assist and support the IT team with daily activities, rolling out new projects and applications and company-wide projects.
Aid and cover for other team members, complete ad hoc requests with accuracy and professionalism.
Follow policies & procedures, ensure the security of the systems by understanding the risks and ensuring best practices.
What about my skills & competencies?
Keen to learn, develop new skills and enthusiastic about technology.
1-2 years minimum hands-on work experience in an IT support role.
Ability to think critically, to troubleshoot hardware, networking, and application issues.
Work well both independently & as part of a team with a drive to maintain and provide an effective customer-focused service.
Strong prioritisation skills, proactive, adaptable, resilient, self-organizing with a can-do attitude.
Strong people skills, you are patient, a good listener, enjoy helping people and working in a varied fast pace and high-tech company.
Excellent written, verbal communication skills in English and able to communicate at all levels.
Keep up to date with information technology & have a security first focus.
Available 40 hours per week and flexibility as role may require occasional evening/weekend work.
LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research – a rapidly evolving niche in the fundamental biology research field. Our high-performance instruments allow for the investigation into the fundamental cause of disease and potential for drug optimization. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time and perform high-throughput screening of molecular and cell-cell interactions using sound waves.
We offer the chance to be part of an important mission: To improve human health by unlocking dynamic single-molecule and cell avidity analysis. With an ever-increasing adoption of our technologies by leading institutes and biotech’s from all over the world, including UC Berkeley, Max-Planck, Rockefeller University and Takeda Pharmaceuticals, LUMICKS is now expanding its team.
Autonomy, ownership & responsibility
Be the leader of your own projects, and own them like no other. Whether you’re developing software or business, you are responsible for your work and the direction it goes.
With new positions opening up weekly and the company still growing exponentially, there are lots of opportunities to broaden your skill set.
Flat organization & open culture
At LUMICKS engagement is key. We try to align everyone on our dreams and strategies to unlock single-molecule and single-cell research.
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