Careers

Field Service Engineer

Full-Time position

Introduction

As Field Service Engineer you are responsible for the installation and service of LUMICKS complex equipment at customer sites. In this role, you communicate directly with the customer and you represent the company to the customer. LUMICKS is a fast-growing and fast-learning organization. We continuously incorporate the learnings and experience from the field installations and service actions into our product design. You contribute to the development process by giving input to improve ease of installation and product robustness for the next generation of products. The role will involve travel to customer sites around the world.

Location: The Netherlands, Boston, or Beijing

What are my tasks & responsibilities?

  • Conduct on-site installation of complex equipment and perform on-site system acceptance tests
  • Provide input to improve ease of installation and serviceability in close collaboration with Lumicks design engineers
  • Provide remote and on-site troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users, and colleagues
  • Travel (scheduled for installation and on short notice for service calls) to resolve problems at customer sites, 50 – 70%.
  • Provide feedback to product quality teams
  • Provide input for various reports including identifying and isolating unique problems with system
  • Act as a subject expert for installation and service and resource for training

What about my skills & competencies?

  • Bachelor or Master degree or equivalent
  • Experience with optical systems
  • Experience with installing, troubleshooting, repairing and calibrating complex analysis tools such as confocalmicroscopes.
  • Ability to deal effectively with customers
  • Excellent interpersonal communication skills

About LUMICKS

LUMICKS brings novel tools for single-molecule biophysics and cell avidity to market, enabling scientific researchers across biology and medicine to unlock new types of experiments. Our high-performance instruments are optimal to investigate the fundamental causes of disease and facilitate drug optimization. With our tools, researchers can visualize and quantify the interactions between proteins and DNA in real-time and perform high-throughput screening of molecular and cell-cell interactions using sound waves. 

We offer you the chance to be part of an important mission: To improve human health by unlocking dynamic single-molecule and cell avidity analysis. With the ever-increasing adoption of our technologies by leading institutes from all over the world, including Stanford, Johns Hopkins University, Tsinghua University, NIH, and Imperial College London, LUMICKS is expanding its team.

Why Join?

Autonomy, ownership & responsibility

Growth opportunities

Flat organization & open culture

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