Careers

Field Service Engineer

Field Service Engineer

Introduction

As a Field Service Engineer, you are responsible for the installation and service of LUMICKS complex equipment at customer sites. In this role, you communicate directly with the customer as a representative of the company. LUMICKS is a fast-growing and fast-learning organization, we continuously incorporate the learnings and experience from the field installations and service actions into our product design. You will contribute to this development process by giving input to improve ease of installation and product robustness for the next generation of products. This role will involve traveling to customer sites around the United States, but with a strong focus on the Mid-West region.

Location: Midwest USA

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What are my tasks & responsibilities?

  • Conduct on-site installation of complex equipment and perform on-site system acceptance tests
  • Provide input to improve ease of installation and serviceability in close collaboration with LUMICKS design engineers
  • Provide remote and on-site troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users, and colleagues
  • Travel (scheduled for installation and on short notice for service calls) to resolve problems at customer sites, 50 – 70%
  • Provide feedback to product quality teams
  • Provide input for various reports including identifying and isolating unique problems with system
  • Act as a subject expert for installation and service and resource for training

What about my skills & competencies?

  • Bachelor’s, master’s degree or equivalent
  • Experience with optical systems
  • Experience with installing, troubleshooting, repairing, and calibrating complex analysis tools, such as confocal microscopes
  • Ability to deal effectively with customers
  • Excellent interpersonal communication skills

About LUMICKS

LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research – a rapidly evolving niche in the fundamental biology research field. Our high-performance instruments allow for the investigation into the fundamental cause of disease and potential for drug optimization. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time, and perform high-throughput screening of molecular and cell-cell interactions using sound waves.

We offer the chance to be part of an important mission: To improve human health by unlocking dynamic single-molecule and cell avidity analysis. With an ever-increasing adoption of our technologies by leading institutes and biotech’s from all over the world, including UC Berkeley, Max-Planck, Rockefeller University and Takeda Pharmaceuticals, LUMICKS is now expanding its team.

Why Join?

Autonomy, ownership & responsibility

Be the leader of your own projects, and own them like no other. Whether you’re developing software or business, you are responsible for your work and the direction it goes.

Growth opportunities

With new positions opening up weekly and the company still growing exponentially, there are lots of opportunities to broaden your skill set.

Flat organization & open culture

At LUMICKS engagement is key. We try to align everyone on our dreams and strategies to unlock single-molecule and single-cell research.

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